Lenovo Premier Support – Premium technical support
Why choose Lenovo Premier Support?
Lenovo Premier Support provides businesses with personalized, comprehensive IT assistance. Get fast, expert help for both hardware and software issues from a single point of contact.
Lenovo Premier Support
Lenovo Premier Support is the ideal choice for businesses requiring reliable 24/7 support for their Lenovo devices. It reduces the workload on internal IT teams, allowing them to focus on strategic projects while Lenovo handles daily IT challenges. The service includes:
- 24/7 access to elite experts: Direct access to Lenovo's most experienced technicians, who manage your service cases from start to finish without redirections.
- Hardware and software support: Comprehensive support for Lenovo devices and original equipment manufacturer (OEM) software, including operating systems and third-party applications.*
- Faster problem resolution: Prioritized support requests ensure faster resolutions and minimize downtime.
- Dedicated service number: Direct access to a Premier Support expert without phone menus or basic screening questions.
- Next-business-day response: Fast response times and proactive monitoring for all service cases.
- Single point of contact: A single point of contact for support requests simplifies the process and ensures a seamless service experience.
- Priority parts access: Premier customers receive priority access to spare parts and device replacements when necessary.
- Reporting and customization: Service case reporting and the ability to tailor the service to your company's specific needs.
Lenovo Premier Support Plus
Premier Support Plus takes the benefits of Premier Support even further by providing proactive and predictive support. This service is designed for businesses requiring even more reliable and comprehensive support. Key features of Premier Support Plus include:
- Proactive and predictive support: Lenovo Device Intelligence leverages AI-driven insights and proactive alerts to identify potential issues before they cause disruption. This helps prevent downtime and enables proactive action.
- Accidental Damage Protection (ADP): Protects devices from accidents such as spills, drops, or power surges. This coverage can lead to significant savings in repair costs.
- Keep Your Drive (KYD): Allows you to retain defective hard drives, ensuring data security and compliance with data protection and retention requirements.
- International Service Entitlement (ISE): Extends the coverage of ADP, SBTY, and other protection services globally—a valuable asset for companies operating in international markets.
- Sealed Battery Warranty (SBTY): Battery replacement by Lenovo-certified experts, reducing downtime and increasing business flexibility.
- Global Services and Service Engagement Manager (SEM): A dedicated expert who manages assets, reporting, and customer relations, ensuring your business receives the support it needs.
Premier Support is a globally consistent process available in over 100 countries.
*Software support includes:
Adobe Standard, Adobe Photoshop, Blacktop Reader 2.0, Dropbox, Google Chrome OS, McAfee LiveSafe, Windows OS, Microsoft Office, Norton Antivirus, Norton Internet Security, Power DVD, Quickbooks, Red Hat Enterprise LINUX Workstation, Roxio Creator, Skype, SUSE LINUX Desktop, Lenovo Companion, Lenovo Settings, Lenovo Utility, Lenovo ID, Lenovo APP Explorer, Lenovo Photo Master, Lenovo WRITEit, Lenovo Patch
If you need expert assistance in choosing a support package, contact us (Ulkoinen palvelu).
