Verkkokauppa.com supplies Nitor with work equipment, office chairs, and snacks – “Almost a full-service provider”
Verkkokauppa.com has met the growing needs of software company Nitor since its inception. Nitor particularly values Verkkokauppa.com's ease of use and reliability.
Finnish digital engineering agency Nitor (Ulkoinen palvelu) (Avautuu uuteen välilehteen) provides sustainable digital development solutions, business-critical systems, and what they call 'sustainable code.' Founded in 2007 by six partners, the company now employs around 200 consultants and developers.
Business Operations Specialist Laura Lampinen, who has been with Nitor for eight years, says that most equipment is sourced from Verkkokauppa.com, which has become a key partner over the years.
“We’ve been sourcing our equipment from Verkkokauppa.com since the beginning,” she says.
As the company has grown, its equipment needs have diversified, and Lampinen notes that Verkkokauppa.com has met these evolving requirements perfectly. Nitor employees primarily need laptops and phones, as well as peripherals like monitors, noise-canceling headphones, and mice. Verkkokauppa.com also handles accessories, device registrations, extended warranties, and custom configurations from various manufacturers.
Nitor employees have an equipment budget known as the 'hardware bank.'
“Everyone is free to choose their own tools because we don’t want to impose too many rules. Employees decide for themselves what they need to perform at their best,” Lampinen says.
Tools from Verkkokauppa.com from the very start
Listen to Nitor's customer story directly from Laura Lampinen.
From the hardware bank to your doorstep
Hybrid work is here to stay at Nitor. This year, Nitor employees have used their hardware bank budget to purchase ergonomic home office equipment, such as height-adjustable desks and office chairs—some of which were sourced from Verkkokauppa.com.
The purchasing process is simple. When selecting products on the Verkkokauppa.com website, employees add items to a virtual shopping cart. They then send a cart link to Lampinen, who logs in with Nitor’s credentials and completes the order.
“The shopping cart link is really effective because I don’t have to manually re-add the items. This keeps the risk of errors to a minimum. Receipts are also stored in one place on the Verkkokauppa.com site, making them easy to retrieve when needed,” says Lampinen.
She praises Verkkokauppa.com’s comprehensive delivery options, ranging from same-day delivery to home delivery or direct pickup. Deliveries and pickups are handled individually, precisely, and according to specific needs.
“If a delivery is promised within an hour, it arrives within an hour—and at a reasonable price. Most orders are delivered to employees' homes, and even with numerous addresses, managing them on the site is easy.”
A full-service partner
Nitor has remained a Verkkokauppa.com customer primarily due to the ease of ordering, the wide selection, effective search filters, and the clarity of the service.
Lampinen notes that customer service can be reached via the B2B sales email, and Nitor also has a dedicated account manager. This further enhances the sense of reliability.
“It’s easy to work with our account manager, and I know my messages will be handled quickly. I never have to worry about my emails disappearing into the void,” Lampinen says.
She describes Verkkokauppa.com as nearly a full-service provider, as the selection includes high-quality tools as well as items that make office days more enjoyable. Occasionally, Lampinen orders coffee beans, beef jerky, cup noodles, and treats for the office.
One particular customer service success story stands out to her and surely to other employees as well. The office favorite, Malaco Tutti Frutti candies, recently moved from being shippable items to being available for in-store pickup only.
“Panic almost set in, so I messaged B2B sales. In no time, Tutti Fruttis were back in the shippable selection, and the office candy situation was saved,” Lampinen laughs.