Verkkokauppa.com Oyj General Terms and Conditions for Consumers

Updated 4 September 2025

1. Customer

Verkkokauppa.com is a website maintained by Verkkokauppa.com Oyj (Business ID: 1456344-5).

Verkkokauppa.com customers can include consumers, companies, and organizations.

These terms and conditions apply to the commercial relationship between Verkkokauppa.com Oyj and its consumer customers (hereinafter the "Customer"), which is also subject to Finnish and EU legislation regarding (Ulkoinen palvelu) (Avautuu uuteen välilehteen) consumer trade, marketing, and advertising.

For corporate and institutional customers, Verkkokauppa.com's Terms and Conditions for Corporate Sales apply.

For services and products mediated by Verkkokauppa.com, the terms and conditions defined by the respective service provider also apply. Verkkokauppa.com reserves the right to update these terms and conditions without prior notice. Orders are subject to the terms and conditions in effect at the time of the order, which can be found on the Verkkokauppa.com website.

2. Customer account and data protection

Customers are required to create a customer account for ordering, where they must provide complete contact information. Name, address, phone number, and email address are required.

Customer data is stored in the Verkkokauppa.com Oyj customer register, where the information is used to maintain the customer relationship. Verkkokauppa.com and its group companies also have the right to process and disclose register data for justified purposes in accordance with applicable legislation.

The privacy policy in accordance with the General Data Protection Regulation can be viewed here. Customers can check their own information through their customer account and, if they wish, opt out of the use and processing of their data for marketing purposes.

Verkkokauppa.com website security is monitored technically, for example, against hacking attempts, automated trading, and inquiries. Activities contrary to the terms and conditions will be reported to the supervisory authority. Verkkokauppa.com reserves the right to cancel a transaction if the customer has not acted in accordance with generally accepted practices, such as using automated tools (bots/scripts) as part of the order. Furthermore, Verkkokauppa.com reserves the right not to sell products for resale or if Verkkokauppa.com's compliance requirements so dictate.

A product review request will be sent to the customer via email after purchase. Responding to the review request is voluntary and only includes products already purchased by the customer. Verkkokauppa.com uses information collected through reviews to develop the customer experience, product range, and services. Customers have the right to block review requests in their customer account settings. Verkkokauppa.com aims to provide customers with the most transparent product reviews possible, regardless of whether the product was purchased from Verkkokauppa.com or not; therefore, we accept reviews written by non-purchasing customers as well. See more details about product reviews here.

3. Product range

Availability information is based on delivery times reported by importers and manufacturers. Verkkokauppa.com or its suppliers are not responsible for delays caused by unpredictable changes outside their control, nor does Verkkokauppa.com guarantee the delivery of ordered products that are not immediately available for shipment.

Verkkokauppa.com is not liable for damages caused by force majeure. Force majeure is considered an unpredictable circumstance or change in conditions beyond Verkkokauppa.com's control. Verkkokauppa.com will notify the customer of force majeure without delay.

Verkkokauppa.com may sell outlet products online and in its stores. Outlet products are generally customer returns, display models, factory-refurbished, or used devices. The product's condition category and other features and terms are defined in the sales information.

Verkkokauppa.com reserves the right to restrict the sale of certain products. Age limits for products are followed in accordance with the law. Ordering 18+ products requires providing a date of birth to Verkkokauppa.com.

4. Delivery

Products can be ordered for delivery via a transport service or collected from Verkkokauppa.com locations. Orders ready for pickup at locations are reserved for the customer for seven days unless otherwise stated.

As a rule, products in a single order are delivered at once. If necessary, orders containing multiple products are sent in several packages, meaning all products may not arrive at the same time.

If all products in an order are not immediately available for delivery, the customer can request to split the order, moving the missing products to a new order. Delivery for the new order resulting from splitting is subject to an additional fee. However, Verkkokauppa.com reserves the right to split orders unilaterally, in which case the delivery of the new order is free of charge.

Verkkokauppa.com offers the possibility to order additional services, such as installation or lifecycle services, with or in connection with certain products. The customer must check the content and scope of the service in advance and ensure that necessary preparations and actions have been taken so the service can be performed.

In installation services, the conditions of the installation site are the customer's responsibility.

• The device to be delivered must fit in its designated place, and there must be unobstructed access to the installation site.
• Protecting the floors, walls, and other parts of the home is the customer's responsibility.
• A dishwasher or other device with a water connection will not be installed in a dry space without a leak tray.
• If the installation cannot be performed for reasons independent of Verkkokauppa.com, the installation fee will not be refunded.

For lifecycle services, please ensure that any returned devices have been properly wiped and do not contain your personal data or files.

5. Pricing and payment methods

Prices include VAT but not delivery costs, unless otherwise stated. Verkkokauppa.com reserves the right to cancel an order if a product has been sold at an incorrect price due to a pricing error, system failure, or other similar error situation.

Prices are verified at the time of processing. If the price decreases, the prices are adjusted in the customer's open order. If the price increases before the order is processed, the product is sold at the price valid at the time the order was placed.

Current information on available payment methods can be found on the Verkkokauppa.com website. Credit-based payment methods may also involve other terms and conditions, such as credit checks. Detailed descriptions of the credit and information about the credit provider are specified in the shopping cart as required by law.

6. Returns

Verkkokauppa.com offers its customers a 32-day right of return. However, return notification for products purchased from the Outlet must be given within 14 days. Customers can return products by mail via customer return or directly to the service points in stores. Returned products must be packed carefully.

If you return a delivery that has been delivered to its destination, or if the shipment cannot be delivered for reasons independent of Verkkokauppa.com (e.g., incorrect phone number or delivery address), we will not refund any delivery, transport, or installation costs or fees for additional services. The customer is also responsible for return costs for products that, due to their weight or size, require separate transport (dimensions over 100 x 60 x 60 cm, weight over 25 kg). Delivery costs for uncollected shipments (returns from the pickup point) will not be refunded.

The customer is obliged to present proof of purchase, a receipt, or other evidence of the place and time of purchase upon return. Additionally, the customer must carefully keep all documents related to the customer return until they have received notification of the return's receipt from Verkkokauppa.com.

The customer is liable for any reduction in value in accordance with the law if the product has been used. The customer must take care of the product and its included accessories, instructions, and packaging until they have decided to keep the product.

Verkkokauppa.com will refund payments received for returned products no later than 14 days after the returned products have been received back or until the customer has demonstrably sent the products back. The refund will be made using the same payment method the customer used for the order, unless otherwise expressly agreed upon at the time of return.

Limitations on the right of return are determined in accordance with current legislation. Under Chapter 6, Section 16 of the Consumer Protection Act, for example, the following products do not have a right of return:

• Games, movies, software, or other sealed products do not have a right of return once the product packaging has been opened.
• Hygiene and intimate products do not have a right of return after the packaging has been opened, as the product cannot be returned for sale due to its nature. Hygiene and intimate products include, among others, epilators, razors, body hair trimmers, nose/ear hair trimmers, hair care devices, hair clippers, electric toothbrushes and oral hygiene devices, fever, blood pressure, and blood glucose monitors, breathalyzers, earbuds and hands-free devices, as well as diapers and other similar child and pet care products.

You can check more detailed restrictions on the right of return here. (Ulkoinen palvelu) (Avautuu uuteen välilehteen)

In accordance with the Consumer Protection Act, there is no right of withdrawal for registered vehicles, service products, or digital content if the service has been fully performed, or the delivery of digital content electronically has begun after you have given your consent to start the delivery and if you have been informed in advance about the lack of a right of withdrawal.

7. Warranty

The warranty is determined according to the warranty terms defined by the manufacturer. The warranty does not limit the seller's liability for defects as referred to in the Consumer Protection Act. The customer must familiarize themselves with the warranty terms provided with the product before using it. The warranty period is stated on the purchase receipt. Warranty terms can be found in the user manual, on a separate warranty form, or at the web address provided by the manufacturer. The warranty only covers manufacturing and material defects in the product. Warranty repairs are always carried out in accordance with the manufacturer's or importer's warranty terms. Defective outlet products will not be replaced with a corresponding new product at normal price.

The estimated service time is approximately 10–20 business days. Products delivered for service are stored for three months after the notification of the completion of the service/work has been sent to the customer. After this, the product will be recycled.

Verkkokauppa.com is not responsible for damages caused by the buyer. Costs outside the warranty and costs for clearly unnecessary service visits may be charged to the customer in full.

Verkkokauppa.com does not guarantee that third-party software or digital elements will be available throughout the product's lifespan. Furthermore, by purchasing the product, the customer expressly accepts that Verkkokauppa.com will not provide information about potential updates regarding software or other content or services, nor will they be delivered to consumers as required by the Consumer Protection Act.

Verkkokauppa.com is not responsible for data or software stored on digital media while the risk is with the customer. Backing up data is the buyer's responsibility and should always be performed before the service process.

8. Dispute resolution

The parties will attempt to negotiate any disputes, but if no agreement is reached, the consumer customer has the right to bring disputes arising from this agreement to the attention of consumer advisory services (Ulkoinen palvelu) (Avautuu uuteen välilehteen) or for resolution by the Consumer Disputes Board (Ulkoinen palvelu) (Avautuu uuteen välilehteen).

Legal fees will not be reimbursed, as consumer advisory services and the Consumer Disputes Board provide free assistance in resolving disputes.

The customer may bring an action regarding disputes arising from the contractual debt relationship against Verkkokauppa.com Oyj either in the Helsinki District Court or in the district court of their permanent place of residence.